Left stranded by Hipmunk

DO NOT BOOK TRIPS USING HIPMUNK! I booked my honeymoon at a hotel in Jamaica using hipmunk. When my husband and I showed up at the hotel, they did not have our reservation. We soon discovered that our reservation had been sent by Hipmunk to the wrong hotel. So I called Hipmunk and told them what needed to be done to fix the problem based on instructions from the hotel staff but they refused to follow the instructions and insisted they go about doing things in their own way. This problem started at about 10am on Wednesday and it is now about 9am on Thursday, the issue is still not resolved. My husband, hotel staff members, and I were placed on 20-45 minute holds and one employee at Hipmunk named Mary deliberately hung up on me when I asked to speak to a supervisor repeatedly. Another employee named Lia told a hotel staff member that my husband and I should just accept the reservation at the other hotel. Tony who is supposedly a supervisor told me that there was absolutely not ONE incoming phone line at Hipmunk so there was no way to contact a supervisor directly. He also claimed that he did not know the name of the supervisor who would be in this morning. Mary told me that they were unable to make accommodations for us last night because the hotel we should be staying at is full. As she was saying this I was standing with two staff members from the hotel who laughed and said they certainly had rooms available. They just needed Hipmunk to send the correct reservation to their head office. Almost 24 hours and this company has yet to do this. We were left completely left stranded by this company in a country that we dont know. What if we had kids? Its bad enough this happened to the two of us but what if we had children? They have not made any attempt to accommodate us or to compensate us for the day we lost from our honeymoon. This is a horrible company and I urge you not to risk your safety and well being by booking with them.

R Dawson-Goulbourne about Hipmunk Travel Search, v3.3.4